*Please note, if you are attempting to set up a new device after the 20th December 2021, then this will be no longer possible - please see our explainer page for more details
Sometimes things don't quite go to plan, but we're here to help.
If you're encountering problems with pairing your Cocoon to your phone there are a couple of basic steps you can take to increase your chances.
- Setting your Cocoon up close to your router ensures the strongest possible WiFi connection.
- Make sure your volume is at maximum for the audio pairing message, and that there isn't too much ambient noise in the background.
- When you're playing the pairing sound to your Cocoon, having your phone around 10cm in front is ideal, but even closer can help in some cases.
- You know when your Cocoon has 'heard' the audio message when the LED turns from blue to flashing yellow/red (V1) or from blue to flashing red (V2).
Check your WiFi details
- You need your phone to be connected to your WiFi to pair. Cocoon will already have your network name (SSID), and you need to manually input the password. If you see this error message, it's worth double checking your password is correct. This is the password that you use to connect to your WiFi, and the default password will usually be on the router for you to double check.
- Sometimes a space can be added automatically by your phone, so it's worth checking to see this too.
- The phone keyboard may automatically capitalise the first letter of your password. If your password begins with a lowercase letter, please ensure this is correctly entered.
Common Error Message
- Error Code 60 - this means that Cocoon has been able to contact your router, but hasn't been able to connect to the internet within the allotted time.
- We'd recommend retrying after 1-5 minutes having left your Cocoon turned on throughout.
If you've tried these steps and still aren't able to get up and running, we'd recommend some more advanced troubleshooting - Here