If your Cocoon serial number begins with 'CS01', please refer to the table below:
LED colour |
Meaning |
Action |
Yellow |
Cocoon is getting ready. |
Please wait. |
Blue |
Cocoon is ready to set-up. |
Follow the steps in the Cocoon smartphone app to get your Cocoon set up and protecting your property. |
Flashing yellow |
Cocoon is busy. |
Please wait for the update to finish. |
Green |
Cocoon is set up (connected to your preferred Wi-Fi network and paired with at least one smartphone). |
No action required. |
Flashing green |
Live video is being watched by one of the phones within the Cocoon household. |
No action required. |
Flashing red / Magenta |
Cocoon has lost connection to the Wi-Fi |
Please check the status of the Wi-Fi network Cocoon is connected to. |
Red / Magenta |
Cocoon has experienced an error. |
Please reboot your Cocoon and router by powering them both off and then back on. If this fails to regain connection, please contact support. |
No LED |
Cocoon does not have power |
Check cable at both ends, check power adapter, check socket. If problem persists, contact support |
If your Cocoon serial number begins with 'CS03', please refer to the table below:
LED Colour | Meaning | Action |
Red (Flashing) | Booting/rebooting. | Please wait for the blue & red flashing LED to show. |
Blue & Red (Flashing) |
Ready for setup | Booted up, not yet connected to WiFi. You can now run through the setup process. |
Red (Flashing) | Receiving system update. | After setup, please wait while Cocoon updates. |
Blue (Flashing) | Live view. | The live video stream is being watched. |
Blue (Static) | Normal | Booted up, connected to WiFi. |
Red (Static) | Error. | Lost connection to WiFi, or another error. |
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