Cocoon is not automatically arming or disarming

If you are having issues with your Cocoon failing to automatically arm/disarm then please first confirm that everyone in your Cocoon household is successfully logged as "left home" in the app timeline before checking if your Cocoon has automatically armed itself. To do this manually scroll the Cocoon app’s feed and take note of all the members that are logged as "left home".

If all members are successfully logged as "left home" and Cocoon has not automatically armed then please contact us with the makes and models of all paired smartphones, as well as the operating systems they're running.

Please note: if you manually armed your Cocoon, it will not automatically disarm when you return home - this must also be done manually.