When you use the slider to manually arm/disarm your Cocoon, this should display in the timeline ("[Member] has armed/disarmed Cocoon"). If your Cocoon fails to manually arm/disarm, please ensure that your Cocoon is online by navigating to the "Your Cocoon" menu in the app.
If your Cocoon is showing as offline (and has a red LED), please follow these instructions to bring your Cocoon back online:
- Unplug your Cocoon from your power supply
- Wait 10 seconds
- Plug your Cocoon back into the power supply
If your Cocoon is online, please test by attempting to watch the live video.
If the above steps do not help resolve the issue, please do get in touch with our support team.